Today we look at the top 5 things you should look for in a good quality Debt Recovery/Debt Collection agency in the UK, Europe or Worldwide.
- Ensure that the company is licensed by the Office of Fair trading (“OFT”) and has a valid Consumer Credit Licence. If the company is operating in the UK, you can check that they have a license by visiting the OFT website and viewing their online register. Our license number is – 0131161
- Ensure that the company has a valid Data Protection licence. The license is granted by the Information Commissioner’s Office (“ICO”) and you can find if a company is fully licensed by viewing their online register. Our registration number is – Z5607432
- Check to see if the company is ISO quality assured. Whilst this isn’t a statutory requirement to operate within the Debt Recovery/Debt Collection industry, we believe by following the stringent quality procedures that ISO dictates, we are are able to offer our clients excellent levels of customer service and maximise their overdue account recoveries. We are proud of the fact that we have achieved ISO9001/2008 Quality Assurance Accreditation for a number of years
- Ask that the company provide you with testimonials from their clients. As we are an ISO 9001/2008 Quality Assured Firm, we obtain written testimonials from our clients each year. In addition to those annual testimonials, several of our clients have taken the time to write a few comments which can be found here.
- Like any company in the Debt Recovery/Debt Collection industry, we can only be judged by our results. If you are unsure if you want to use a specialist firm, you could send them a small batch of cases in order to gauge their success rate.
As a SME we are able build a rapport with our clients that much larger companies in our industry are unable to provide. We offer unparalleled customer service, cost effective solutions with no upfront fees and we have been established since 1959 operating on a ‘No Win, No Fee’ basis, which we trust can show prospective clients that our credentials speak for themselves.
In addition to all of the above, if you are looking for a Debt Recovery/Debt Collection firm with a difference, we believe that we are the only commercial organisation within this industry that can boast two fully accredited in-house mediators. Both mediators are fully trained to deal with all types of commercial disputes and they can assist your company today! If you would like more information on our ‘Dispute Resolution Service’, please visit our website.
If you would like discuss how our Debt Recovery/Debt Collection service can assist your business, please visit the ‘Debt Recovery/Debt Collection’ section on our website, contact us on +44 (0) 151 515 3014 or email us.
