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CBC International News

Lest We Forget – Remembrance Day

Monday, November 11th, 2013

Each year in November, the United Kingdom remembers the men and women who gave their lives in the two World Wars and subsequent conflicts.

11th November is known as Armistice Day, Remembrance Day or Poppy Day.

During the First World War, on the 11th hour of the 11th day of the 11th month in 1918, the guns of the Western Front fell silent after more than four years of continuous warfare.  In many parts of the world, people observe a two-minute of silence at 11am on 11th November.

Events will be held in 2014 to mark 100 years since the outbreak of the First World War, Armistice Day (in 2018), and the dates of major battles in between. Prime Minister David Cameron has pledged more than £50m will be spent on commemorating the centenary.  Funding will be spent on transforming the Imperial War Museum in London and also on establishing a programme to allow children to visit battlefields.  The Treasury will add another £5m to the £35m refurbishment of the galleries at the Imperial War Museum, taking money from fines imposed on financial services companies for misconduct.

‘For The Fallen’ – Laurence Binyon 1914

With proud thanksgiving, a mother for her children,
England mourns for her dead across the sea.
Flesh of her flesh they were, spirit of her spirit,
Fallen in the cause of the free.

Solemn the drums thrill; Death august and royal
Sings sorrow up into immortal spheres,
There is music in the midst of desolation
And a glory that shines upon our tears.

They went with songs to the battle, they were young,
Straight of limb, true of eye, steady and aglow.
They were staunch to the end against odds uncounted;
They fell with their faces to the foe.

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years contemn.
At the going down of the sun and in the morning
We will remember them.

They mingle not with their laughing comrades again;
They sit no more at familiar tables of home;
They have no lot in our labour of the day-time;
They sleep beyond England’s foam.

But where our desires are and our hopes profound,
Felt as a well-spring that is hidden from sight,
To the innermost heart of their own land they are known
As the stars are known to the Night;

As the stars that shall be bright when we are dust,
Moving in marches upon the heavenly plain;
As the stars that are starry in the time of our darkness,
To the end, to the end, they remain

 Lest We Forget

CBC to attend annual Sekundi partner meeting in London

Wednesday, October 16th, 2013

We are pleased to confirm that CBC will be attending the annual Sekundi partner meeting, which this year is being held in London on 25th October 2013.

Our history with Sekundi dates back to November 2009 when we announced that we had joined their network of European recovery agents.

Sekundi was a concept created by three founding partners to assist clients throughout Europe to recover money quickly and efficiently, whilst utilising a network of local specialists.  This meant that language would no longer be a barrier when conducting debt recovery work, as collections are dealt with in the local language.  In addition to the language benefits, all partners within the group have a great deal of expertise in professional credit management and an in depth knowledge of their local legislation, rules & standard practices.  This is vital for clients who wish to receive a high quality service and excellent results.

The design and development of each partner’s scope of services is individually coordinated based on regional demands.  The result of this is that different services can be offered in individual countries. Please find below, examples of such services:

Business Reports, Credit Management Policies, Debt Recovery, Legal Services, Debt Dispute & Mediation Services, Credit Control Training, Credit Control Outsourcing, Cash Flow Finance, Credit Insurance

Since it’s creation in 2008, Sekundi has developed into a network of partners that can assist clients in 21 different countries throughout Europe and North Africa.  A list of partners can be found here.

Should you require any further information on how this partnership can benefit you, please contact us on +44 (0) 151 515 3014, email us or contact us online.

“How do I reduce bad debt?”

Friday, September 20th, 2013

Today we explain in five simple steps on how to limit your bad debt exposure;

  1. Ensure you have all the correct details for your customer. This includes both contact details and the correct trading style.
  2. Conduct regular Business Reports & Enquiries.
  3. Consider insuring yourself against loss by purchasing Credit Insurance.
  4. Send your credit control staff on regular Credit Control Training courses. Professional training in credit control is vital to ensure that staff engaged in the administration of the policies and procedures adopted are both knowledgeable and confident in carrying out their duties.
  5. Some businesses wish to be free of the ongoing burden of chasing their customers for money.  The two most important elements to be considered in this is level of performance of the individual(s) assigned to the task and costs.  Perhaps if your business falls into this category, you could consider Outsourced Credit Control which will give you the peace of mind in granting credit and provides sound advice in the management of extending commercial credit facilities.

If you would like discuss how our Debt Recovery/Debt Collection service can assist your business, please visit the ‘Debt Recovery/Debt Collection’ section on our website,  contact us on  +44 (0) 151 515 3014  or email us.

“People see us as the bad guys, but we are more like the middle men”

Wednesday, September 18th, 2013

Today we have decided to look back at a timeless article that was published in ‘Financial Advisor’ on September 8th 2005.  In the article, our Director, Roy Caligari, explains to Ellen Quinn why being specialist debt collectors within the Financial Services Industry does not make CBC the “bad guys” and how we can help IFAs.

We have decided to take a closer look at a few of the questions put to Roy and his answers.

FA: Can you tell us exactly what CBC International does?

RC: We are primarily commercial credit consultants and commercial recovery agents who also recover commission monies owed by IFAs to providers and networks. We did not actually set out to get involved in this side of the industry, we just kind of fell into it when we had a network approach us for help about 10 or 11 years ago.

It was a very steep learning curve for us as we obviously did not know much about financial services really, but we now have a good working knowledge of how the industry operates and what the big issues are. And we are dealing with IFAs especially on a daily basis.

We recover commission claims, business development loans and any other funding money advanced to IFAs to progress their businesses. We are usually chasing IFAs where policies have been written and forwarded to product providers or networks and are now being clawed back due to cancellations.

FA: Your firm must not be particularly popular with IFAs then.

RC: The thing is, there is often this perception that we are the bad guys because we are the ones who recover the money, but in reality we are the mediator between the IFA and the provider or network. We are very sympathetic to the IFA and we are always intent on ensuring that he is able to keep his business up and running at times like these.

Really, we are an intermediary between the two parties and we try to help the IFA, who may be in financial difficulty, to stay in the industry.

We know that FSA regulation states that if an IFA has a debt with a provider and if it is not repaid in a reasonable period of time, the regulator could say that the IFA is no longer fit to remain in business. So we liaise with them, provide them with support. If they cannot afford to pay a reclaim in one payment, we will arrange an installment program and will monitor that. As long as those arrangements are in place, the company can inform the FSA that they have arrangements in place. We try to do that and we give advice to IFAs to keep them in business.

We are actually trying to help IFAs, rather than put them out of busisness the end, we aim for the IFAs, as well as the provider or network, to be satisfied with the result.

FA: What do you see as the biggest challenges in this sector?

RC: My biggest challenge would be to get the networks and product providers and IFAs talking again. If there is outstanding money, there is often a lack of communication between the IFAs and the providers or networks and that does not get anyone anywhere.

We try to get a dialogue going and if we can do that, it means that we have achieved our objective and everybody is happy. That is certainly the hardest part and the biggest challenge to date. IFAs are often reluctant and embarrassed about talking about these types of things because they are meant to be experts on finance

To read the full article please visit FT Advisor.

Since this article in 2005 we have been working hard and are still committed to our goal of acting for the majority of providers and networks within the industry.  Our extensive knowledge and experience of Financial Debt Collection gained over many years through our specialist brand, Financial Services Recoveries, means we are able to communicate with agents/intermediaries on a level par.  This means we are able to get the best results for our clients!

If you would like to know more details about this service, please contact us on  +44 (0) 151 515 3014 , email us or complete our ‘Enquiry Form’.

Credit Control Training – Whatever the economic climate – you need good credit control!

Friday, September 6th, 2013

In the current economic climate, professional Credit Control Training is vital to ensure that staff engaged in the administration of the policies and procedures adopted are both knowledgeable and confident in carrying out their duties.

We can provide essential training for both new and existing staff encompassing the following:

Objectives of Credit Control

At the end of this course delegates will be able to:

  • Assess the credit worthiness of existing and potential customers
  • Establish the number of days credit customers are taking
  • Plan preferred cash collection targets in line with your credit terms and monitor performance
  • Learn how to obtain a commitment for payment of credit on the telephone
  • Collect money quickly and efficiently
  • Establish the costs of credit to your organisation and work on reduction programme
  • Reduce exposure to slow paying customers and bad debts
  • Improve working capital position of your organisation
  • Assist in maximising sales
  • Assist in maximising profitability
  • Control credit effectively and operate a credit control system

The results of such training will enable staff to collect money quickly and efficiently and control credit effectively. Training may be carried out in-house if desired.

If you would like to attend or enroll your staff on our training course, please contact us by telephone on  +44 (0) 151 515 3014 , email us or complete our ‘Credit Control Training Booking Form’

Debt Recovery Solution

Tuesday, September 3rd, 2013

CBC International can provide you and your business with a debt recovery solution that is designed for UK and Export Traders.

Debtsave Eurotrade can assist you with a debt recovery and financial management solution to recover debt and outstanding accounts, whether your customer is based in the UK or abroad.

Our professional multi-lingual Debtsave Eurotrade team and experienced negotiators will obtain a commitment for payment from the customer by verbal and written communications.

Complete information on how Debtsave Eurotrade can help your business can be found on our Specialist Debt Recovery page.

Credit Control Outsourcing – ‘Let the experts do the job and save you money’

Friday, August 30th, 2013

Some businesses wish to be free of the ongoing burden of chasing their customers for money.  The two most important elements to be considered in this is level of performance of the individual(s) assigned to the task and costs.  Our credit management policies service will give you peace of mind in granting credit and provides sound advice in the management of extending commercial credit facilities.

 

Credit Management Services

In order to ensure the highest level of performance of monthly debt collections, adequately skilled personnel will be required.  However, this will require substantial investment on behalf of the business in salaries, NIC, etc.  In addition, there is the added problem of staff sickness/holidays, which must also be taken into account.

  • You simply supply us with your monthly statements
  • We plan the monthly Debt Collection strategy
  • We advise you of any queries for Debt  Resolution
  • You advise us of fresh orders – We take the required action to obtain payment before delivery
  • We request customers to pay you direct
  • You provide us with a daily list of payments received
  • We can provide the above professional service at a lower cost than employing the suitable personnel in-house and at the same time, you will benefit from the knowledge and expertise of our skilled negotiators and debt collectors in seeking to achieve maximum monthly sales ledger receipts for your business.

If you would like to discuss how this service could benefit your company, please contact us by telephone on  +44 (0) 151 515 3014 , email us or complete our ‘Credit Control Outsourcing Form’

 

Ten top tips from a Credit Expert – Day 10

Thursday, August 29th, 2013

Over the last 10 working days, an in-house credit expert has given a tip each day to assist you in minimising your bad debts and reducing the number of late payers. We’re now down to our last tip, we hope you have found these tips useful and this helps you eliminate those bad debts.

Tip 10 – Ensure you have credit control procedures in place and that they are adhered to

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Ten top tips from a Credit Expert – Day 9

Wednesday, August 28th, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 9 – Check the financial stability of any foreign company you intend trading with.

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Ten top tips from a Credit Expert – Day 8

Tuesday, August 27th, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 8 – A paper trail is important to prove what you are asserting, perhaps to the satisfaction of a court. If it’s your word against the debtor’s in their home court, expect to lose.

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

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