CBC International

Credit Control Training – Whatever the economic climate – you need good credit control!

September 6th, 2013

In the current economic climate, professional Credit Control Training is vital to ensure that staff engaged in the administration of the policies and procedures adopted are both knowledgeable and confident in carrying out their duties.

We can provide essential training for both new and existing staff encompassing the following:

Objectives of Credit Control

At the end of this course delegates will be able to:

  • Assess the credit worthiness of existing and potential customers
  • Establish the number of days credit customers are taking
  • Plan preferred cash collection targets in line with your credit terms and monitor performance
  • Learn how to obtain a commitment for payment of credit on the telephone
  • Collect money quickly and efficiently
  • Establish the costs of credit to your organisation and work on reduction programme
  • Reduce exposure to slow paying customers and bad debts
  • Improve working capital position of your organisation
  • Assist in maximising sales
  • Assist in maximising profitability
  • Control credit effectively and operate a credit control system

The results of such training will enable staff to collect money quickly and efficiently and control credit effectively. Training may be carried out in-house if desired.

If you would like to attend or enroll your staff on our training course, please contact us by telephone on  +44 (0) 151 515 3014 , email us or complete our ‘Credit Control Training Booking Form’

HMRC introduce new safeguards for debt collection visits

September 4th, 2013
HMRC have introduced a Field Force Verification Helpline, so that taxpayers can easily check whether or not a caller on their doorstep claiming to be from HMRC is genuine.Every year, HMRC visit a small number of taxpayers who have not paid their tax or arranged to repay overpayments of tax credits, in order to collect the debt. The Debt Management and Banking’s Field Force Collectors may visit a taxpayer’s home or business premises. HMRC always give advance warning that a visit may take place if a debt is not paid.

HMRC advise:

‘To provide a safeguard against bogus callers in these situations, HMRC has introduced a new Field Force Verification Helpline.

To access the helpline, customers should follow these simple steps:

  • Ask to see the Collector’s photo ID
  • Make a note of the ID number on the photo ID
  • Call 0300 200 3862
  • Provide HMRC with the ID number you’ve noted

Our operators will then be able to confirm to you whether or not your caller is genuinely an HMRC Collector.

To help to explain the purpose of the visit and the rights and responsibilities of customers, we have also produced a new leaflet. Every customer visited, from 13 August onwards, will be given a copy of this by the Collector on arrival at the customer’s premises. This also includes the Field Force Verification Helpline number.’

Internet link: HMRC news

 

Debt Recovery Solution

September 3rd, 2013

CBC International can provide you and your business with a debt recovery solution that is designed for UK and Export Traders.

Debtsave Eurotrade can assist you with a debt recovery and financial management solution to recover debt and outstanding accounts, whether your customer is based in the UK or abroad.

Our professional multi-lingual Debtsave Eurotrade team and experienced negotiators will obtain a commitment for payment from the customer by verbal and written communications.

Complete information on how Debtsave Eurotrade can help your business can be found on our Specialist Debt Recovery page.

Credit Control Outsourcing – ‘Let the experts do the job and save you money’

August 30th, 2013

Some businesses wish to be free of the ongoing burden of chasing their customers for money.  The two most important elements to be considered in this is level of performance of the individual(s) assigned to the task and costs.  Our credit management policies service will give you peace of mind in granting credit and provides sound advice in the management of extending commercial credit facilities.

 

Credit Management Services

In order to ensure the highest level of performance of monthly debt collections, adequately skilled personnel will be required.  However, this will require substantial investment on behalf of the business in salaries, NIC, etc.  In addition, there is the added problem of staff sickness/holidays, which must also be taken into account.

  • You simply supply us with your monthly statements
  • We plan the monthly Debt Collection strategy
  • We advise you of any queries for Debt  Resolution
  • You advise us of fresh orders – We take the required action to obtain payment before delivery
  • We request customers to pay you direct
  • You provide us with a daily list of payments received
  • We can provide the above professional service at a lower cost than employing the suitable personnel in-house and at the same time, you will benefit from the knowledge and expertise of our skilled negotiators and debt collectors in seeking to achieve maximum monthly sales ledger receipts for your business.

If you would like to discuss how this service could benefit your company, please contact us by telephone on  +44 (0) 151 515 3014 , email us or complete our ‘Credit Control Outsourcing Form’

 

Ten top tips from a Credit Expert – Day 10

August 29th, 2013

Over the last 10 working days, an in-house credit expert has given a tip each day to assist you in minimising your bad debts and reducing the number of late payers. We’re now down to our last tip, we hope you have found these tips useful and this helps you eliminate those bad debts.

Tip 10 – Ensure you have credit control procedures in place and that they are adhered to

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Ten top tips from a Credit Expert – Day 9

August 28th, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 9 – Check the financial stability of any foreign company you intend trading with.

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Ten top tips from a Credit Expert – Day 8

August 27th, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 8 – A paper trail is important to prove what you are asserting, perhaps to the satisfaction of a court. If it’s your word against the debtor’s in their home court, expect to lose.

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Office Closed – Monday 26th August 2013

August 23rd, 2013

Our office will be closed on Monday 26th August 2013 due to a bank holiday. All queries will be dealt with when we return on Tuesday 27th August 2013.

A useful list of upcoming bank holidays in England and Wales can be found here - https://www.gov.uk/bank-holidays

Q – I would like to make a payment on my account, what should I do as your office is closed? 

If you wish to make payment on your overdue account whilst our office is closed, please visit our secure online payment system by clicking here – https://pay.cbc-international.co.uk. We will be able to accept payments using Visa Credit, Visa Debit, Visa Electron, MasterCard & Maestro.

Alternativley, payments can still be made into our bank account (BACS) using the details provided on the letter you will have received.  Cheques can also be sent to our postal address – CBC International, 7th Floor, Silkhouse Court, Tithebarn Street, Liverpool, L2 2LZ

Ten top tips from a Credit Expert – Day 7

August 23rd, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 7- Penalty interest should be provided for in the event of late payment.

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

Ten top tips from a Credit Expert – Day 6

August 22nd, 2013

Over the next 10 working days, an in-house credit expert will give a tip each day to assist you in minimising your bad debts and reducing the number of late payers.

Tip 6- Include a “jurisdiction clause” in your terms and conditions. This ensures English law applies to the contract and that the English courts have jurisdiction in the event of any dispute.

 

‘No Win, No Fee’ Debt Collection from CBC International.  Why don’t you find out more about our Debt Recovery service?

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